EXCHANGES AND RETURNS

·         How do I return an item?

The items must be in perfect condition, and you must have the corresponding invoice. You can contact our customer department at info@mukler.com. We will send you all the needed information to return your purchase.

·         How long do I have to return an item?

All returns must be made within 14 days of the e-mail confirming shipment.

·         Do I have to pay anything to return my items?

Returns at Mukler.com are always free of charge.

·         How will I receive my refund?

Once the return has been approved, you will receive your refund via the same means used to make your purchase. If you have paid your purchase with cash on delivery, you should send us the bank account in which you want to receive the amount of the purchase.

·         When will I receive my refund?

Once the return has been approved (the items have to be in perfect condition and internal labels must be intact) you will receive a confirmation email indicating that the refund will be paid into your account within a few days.

Remember that payments to your credit card always depend on your bank/building society.

·         What should I do if the refund amount is incorrect?

Contact our customer service at info@mukler.com. We will solve the problem as quickly as possible

·         Can I exchange my products?

Yes, you can exchange them as long as you keep the products in the same condition that you received them.

·         How long do I have to make an exchange?

All exchanges must be made within 1 month of the e-mail confirming shipment.

·         How do I exchange an item?

The items must be in perfect condition, and you must have the corresponding invoice. You can contact our customer department at info@mukler.com. We will send you all the needed information to return your purchase.

 

Mukler.com reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received.