GENERAL INFORMATION

·        In which countries is it possible to shop online?

You can currently shop in every country in the world.

·        How many languages is it possible to browse in?

The Mukler.com browsing languages are English and Spanish.

·        Are out-of-stock items restocked?

If an item is out of stock, we will try to restock it as soon as possible. If no stock is available, it will be removed from the website.

·        Will I receive the same product that I see in the photo?

Yes, except in the case of products which are hand crafted in which there may be slight differences in the final product.

·        Is it possible to receive periodic information via email about Mukler's latest new products and offers?

Yes. By simply clicking on Newsletter you will receive information on Mukler's latest products, lookbook and events.

·        Can I cancel my Mukler Newsletter subscription?

You can easily cancel your subscription by clicking on the Newsletter menu. Fill in the details and select send.

·        How do I recover my forgotten password?

If you have forgotten your password, you can recover it in the Log in section. You will receive an email with your new password.

·        How can I be sure that I've made my purchase correctly?

Once you have placed your order, you will receive a confirmation email. If you do not receive an email, contact our customer department at info@mukler.com.

·        Can I track my order?

Yes, you can see the updated status of your order in real time. To do this, go to the "my orders" section in your account. If you are not registered, click on the "Order Information" link in the confirmation email sent to you.

·        Can I remove items from my order?

Yes. You can delete any unwanted items from your shopping bag as long as the order hasn’t been processed yet.

·        Can I cancel my order?

Yes. You can cancel your order as long as it hasn´t been processed yet. To do this, contact our customer department at info@mukler.com.

·        What should I do if I receive a faulty item?

Mukler.com only sells items in perfect condition so, in the rare event of receiving a faulty item, please contact our customer department at info@mukler.com.

·        What should I do if I receive an incorrect item?

If you were to accidentally receive an item that you did not order, please contact our customer department at info@mukler.com.

 

TECHNOLOGY

·        Which internet browsers should I use to view the Mukler web page correctly?

The Mukler web page is optimised for viewing in Microsoft Internet Explorer 8 or above, Mozilla Firefox 3.5 or above, Google Chrome 6 and Safari 5 or above.

You can install the latest versions of each browser via the following links:

·        What screen resolution do I need?

1.024 in width x 768 in height and above.

·        Is it safe to shop on Mukler online?

Yes. You can shop with total peace of mind as we make every effort to ensure we have the resources that guarantee the security of your purchases and details.